KERNOW VETS MESSAGING, your dedicated veterinary answering service.
Taking veterinary calls 24 hours a day 365 days a year.
Established in 1992 and working with over 400 vets nationwide, a true family-run business that cares for your practice, your staff, and customers as if they were our own.
We have tight protocols meaning your veterinarians receive every message and our dedicated team handles all of your calls as if they were in your practice, so no animal owners are left waiting.
We’re here to answer your phone when you can’t and take the late-night calls that you don’t want to. Giving you more time at your practice to help your patients and supporting your staff when they need us. While providing a better work-life balance for your veterinarians.
Kernow Vets Messaging is available 24 hours a day 365 days a year, so you don’t have to be.
KERNOW VETS MESSAGING, providing a better work-life balance for your veterinarians.
30 years of industry experience and knowledge
6 second average answering time
(Based on call statistics from July-Aug 2020)
Personalised call answering
All calls recorded
Daily Reporting for easy customer billing
How it works
What we do
LaVerne Caddy left the ambulance service after 35 years, and reluctant to retire, starts Wenvern Paging with his Wife Wendy and two telephones in their kitchen. Providing call handling for 90% of the Doctors surgeries in Cornwall and many others across the South West. The second Generation Kevyn Caddy joins the business.
Our first Vets practice taken on, Head & Head Vets, who are still with us today.
The doctors Co-op and Kernow Doc were formed, overnight Wenvern lost almost all of their business and income. £1000 was scrapped together from family members and a handwritten mailshot was sent out to 1000 veterinary surgeries across the UK.
LaVarne and Kevyn left to work for Kernow Doc, whilst Wendy and Andrew kept Wenvern paging going.
Anthony, third generation Caddy, has his first job typing the labels out for the envelopes to be sent to vets at £2 per hour whilst still at school. This Mailshot marketing campaign saw the addition of many more vets to the business for the out of hours paging service.
The business moved from LaVerne's house into the first office space at Scorrier business park.
We had our first big Employment drive, and some of those staff taken on are still with us today.
We rebranded from Wenvern to Kernow Message Handling Service.
Anthony takes a part time weekend and evening job whilst at College.
The full solar eclipse takes place, in Cornwall doctors are unable to take calls from patients and Kernow took all calls for the NHS Cornwall.
LaVerne retired as a director of the business and Andrew, Kevyn and Anthony formed a new board, taking the lead in the business.
Bought and moved to our brand new office at Carn brea Business Park.
Andrew resigns as a director of the business and Anthony takes over the lead as the Managing Director.
The Covid-19 pandemic hits, but we continued to provide 24 hour service throughout the pandemic, making many changes to keep our staff safe. We now handle calls for over 400 practices nationwide.
Over the past 28 years Kernow Vets Messaging has seen many changes, but also many constants, there has always been a Caddy in control and we are always available 24 hours a day and 7 days a week for the practices who need us.
We take calls for all types of surgeries
Meet the team
Start a conversation with us today
Carn Brea Business Park
Contact us today