KERNOW VETS MESSAGING, a UK vets answering service market leader.
Taking your calls 24 hours a day 365 days a year
Established over 27 years ago and working with over 400 vets nationwide, a true family run business that cares for your practice, your staff, and customers as if they were our own.
Our dedicated team handles all of your calls as if they were in your practice, so no animal owners are left waiting. We have tight protocols meaning your veterinarians receive every message.
We’re here to answer your phone when you can’t and take the late-night calls that you don’t want to. Giving you more time at your practice to help your patients and supporting your staff when they need us. While providing a better work-life balance for your veterinarians.
Kernow Vets Messaging is available 24 hours a day 365 days a year, so you don’t have to be.
KERNOW VETS MESSAGING, providing a better work-life balance for your veterinarians.
Over 27 years industry experience
6 second average answering time
(Based on call statistics from July-Aug 2020)
Personalised call answering
All calls recorded
All calls answered by a real person
How it works
What we do
LaVerne Caddy left the ambulance service after 35 years, and reluctant to retire, starts Wenvern Paging with his Wife Wendy and two telephones in their kitchen. Providing call handling for 90% of the Doctors surgeries in Cornwall and many others across the South West. The second Generation Kevyn Caddy joins the business.
Our first Vets practice taken on, Head & Head Vets, who are still with us today.
The doctors Co-op and Kernow Doc were formed, overnight Wenvern lost almost all of their business and income. £1000 was scrapped together from family members and a handwritten mailshot was sent out to 1000 veterinary surgeries across the UK.
LaVarne and Kevyn left to work for Kernow Doc, whilst Wendy and Andrew kept Wenvern paging going.
Anthony, third generation Caddy, has his first job typing the labels out for the envelopes to be sent to vets at £2 per hour whilst still at school. This Mailshot marketing campaign saw the addition of many more vets to the business for the out of hours paging service.
The business moved from LaVerne's house into the first office space at Scorrier business park.
We had our first big Employment drive, and some of those staff taken on are still with us today.
We rebranded from Wenvern to Kernow Message Handling Service.
Anthony takes a part time weekend and evening job whilst at College.
The full solar eclipse takes place, in Cornwall doctors are unable to take calls from patients and Kernow took all calls for the NHS Cornwall.
LaVerne retired as a director of the business and Andrew, Kevyn and Anthony formed a new board, taking the lead in the business.
Bought and moved to our brand new office at Carn brea Business Park.
Andrew resigns as a director of the business and Anthony takes over the lead as the Managing Director.
The Covid-19 pandemic hits, but we continued to provide 24 hour service throughout the pandemic, making many changes to keep our staff safe. We now handle calls for over 400 practices nationwide.
Over the past 28 years Kernow Vets Messaging has seen many changes, but also many constants, there has always been a Caddy in control and we are always available 24 hours a day and 7 days a week for the practices who need us.
We take calls for all types of surgeries
Meet the team
SALES AND MARKETING DIRECTOR
Having used you for more than 15 years we have recommended you to vets who still currently use you. You do a very good job of coping with owners in a distressed state, and in our geographically isolated area. You're always persistent in trying different ways to ensure the message is received. You really impressed me really early on when we started using you. My daughter was in the practice late one night, as she was leaving the practice a drunk man fell into the doorway and she couldn't get him moved! She phoned the police, and the police phoned back the surgery to find out was going on and it came through to you. Immediately you phoned my daughter, Katrina, to ask if she was okay, is every alright, can you speak etc and I was really taken by that. You went above and beyond the call of duty which was really reassuring to know.
I would highly recommend phoneta for your overflow calls service. They have been an enormous help taking calls on my behalf. Working in veterinary practice you want to make sure that every client calling in is able to speak to someone, and in these past trying months with fewer staff able to help me answer our incoming calls, our clients can be confident that though our doors are locked, we are still here to provide a service. I'm sure if the phone went unanswered, the client would possibly take business elsewhere. 5 *****
Kernow are very efficient, they always remind us to submit our rotas if we have forgotten.
We've been with Kernow for such a long time and the service has always been excellent, easy, and they are ever so helpful.
Kernow answer the calls promptly, and they will chase the vets with a call if they haven't received confirmation the message has been received.
We have used Kernow for many years, and always been great and efficient. We've never had any problems.
Service is really good, mainly because of flexibility, any slight changes to protocol, literally anything we ask you to do, you will it. Quite simply. It works.
Their service just works so well you don't notice it. It works in the background exactly as should.
StreetVet have used Kernow Vets Messaging for over 18 months. We can be a complicated customer at times but the team at Kernow take our requests in their stride and quickly put them in to action. If any process issues arise they are quickly resolved and suggestions made to make our out of hours procedure more efficient. The Kernow team are always friendly, professional and helpful.
Start a conversation with us today
Carn Brea Business Park
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