Veterinary practices are busier than ever, making it challenging to answer every call right away. That’s why we created our Overflow Service!

How Does the Kernow Vets Messaging Overflow Service Work?

When your team is unable to answer an incoming call, it redirects to our team after just a few rings. Our experienced staff, available day and night, answers the calls seamlessly, ensuring your customers never know they’ve been redirected. We gather all necessary details and email your practice, prioritising calls so you can respond to the most urgent ones first.

Customised to Your Needs

We collaborate with you to ensure our service aligns with your processes, providing a consistent customer experience. We can even book appointments directly if you prefer.

Emergency Calls

For urgent cases, our team responds promptly, ensuring no pets in need of immediate care are left waiting. We establish escalation protocols with you, ensuring the right team member is notified instantly.

Enhancing Customer Care

When customers call your practice, they’re often concerned about their pets. Long wait times can increase their stress and frustration. With our service, every call is answered promptly, providing a calming and supportive experience. This means no more frustrated customers and fewer complaints.

Why Choose Kernow Vets Messaging?

Our UK-based team specialises in veterinary calls, providing continuous training to ensure high-quality service. We help reduce wait times and improve customer satisfaction, making customers more likely to return and recommend your practice.

If your practice struggles with long wait times and customer care complaints, we can help. Contact us today to see how our overflow service can support you.

Kernow Vets Messaging – The Ultimate Call Overflow Service for Veterinary Clinics