We are excited to announce the expansion of our services with the introduction of a Nurse-Led Live Web Chat. This innovative platform enables veterinary practices to offer immediate, real-time assistance to their clients, facilitated by our team of qualified veterinary nurses.
Key Features of Our Nurse-Led Live Web Chat:
Immediate Assistance: Provide your clients with prompt responses to their pet health enquiries without the need for phone calls or in-person visits.
Expert Advice: Ensure your clients receive accurate and reliable information directly from experienced veterinary nurses.
Convenient Access: Allow clients to connect from the comfort of their homes or on the go, making pet care more accessible than ever.
Benefits to Your Practice:
Enhanced Client Communication: Our live web chat facilitates seamless communication, allowing for quick clarification of concerns and guidance on next steps.
Improved Efficiency: By handling multiple chats simultaneously, our service reduces the number of calls or messages fielded by your busy reception team, allowing them to focus on in-clinic tasks.
Increased Client Satisfaction: Offering real-time support can lead to earlier interventions, promoting better health outcomes for pets and strengthening client relationships.
How to Integrate This Service:
To incorporate our Nurse-Led Live Web Chat into your practice, simply contact us to discuss integration options tailored to your needs. Our veterinary nurses are available during regular clinic hours to assist your clients with any questions or concerns.
We are committed to providing exceptional support to veterinary practices and their clients. The addition of the Nurse-Led Live Web Chat is part of our ongoing efforts to enhance the services you offer.
Ready to Elevate Your Practice’s Client Communication?
Contact us today to integrate our Nurse-Led Live Web Chat into your services and provide your clients with unparalleled real-time support.
The start of a new year brings the perfect opportunity for reflection, growth, and setting new goals. For veterinary practices, the turn of the calendar is a time to look at the previous year’s achievements and challenges, and think about how to build on them for even greater success in 2025.
At Kernow Vets Messaging, we believe in the power of positive change and continuous improvement. That’s why we’re here to help you create a year filled with enhanced efficiency, better client service, and stronger support for your team. Here are some ways we can help your practice start the year on the right foot:
Reflecting on the Past Year: What Went Well and What Can Be Improved?
The beginning of the year is always a great time to reflect on your practice’s achievements and challenges. What worked well? Did you manage to keep the practice running smoothly during busy periods? How did you handle those unexpected calls or difficult situations? It’s also a time to think about where you could improve, whether that’s in communication, client service, or your internal processes.
If your practice faced challenges such as missed calls, overwhelmed reception teams, or the pressures of managing lone worker safety, it’s important to address these areas early on to ensure a smoother year ahead. Here’s how Kernow Vets Messaging can help:
1. Improved Client Communication: Never Miss a Call Again
One of the most common pain points for veterinary practices is missing calls, especially during busy periods when staff are occupied with patients. This can lead to missed appointments, lost business opportunities, and frustrated clients.
In 2025, make it your goal to never miss a call again. With our 24/7 call handling service, you can ensure that every call, whether it’s an emergency or a general enquiry, is answered promptly and professionally. We act as an extension of your team, so your clients always feel valued, even when you’re at your busiest.
2. Lone Worker Safety: Prioritise Your Team’s Wellbeing
As the year begins, it’s essential to think about how you’re prioritising the safety and wellbeing of your team members. For veterinary practices, lone working, especially during off-hours or in remote locations, can pose significant risks.
This year, make a commitment to enhancing your lone worker safety protocols. With our Lone Worker Service, your team will have regular check-ins and access to immediate support if needed. This not only helps keep your staff safe, but also gives your practice peace of mind knowing that help is always just a call away.
3. Optimise Your Team’s Efficiency: Outsource Reception Duties
For many practices, keeping costs down while maintaining high service standards is a constant balancing act. One way to optimise your practice’s efficiency is by outsourcing your reception duties to a reliable service that can support your team, especially during peak times.
Our flexible call handling service can step in when your team is busy or when you’re short-staffed. Whether it’s managing overflow calls, scheduling appointments, or handling out-of-hours calls, we help your practice run like a well-oiled machine, without the added expense of full-time reception staff.
4. Set New Goals for Your Practice in 2025
The New Year is the perfect time to set new goals and challenges for your practice. Perhaps you want to increase your revenue, streamline your operations, or improve client satisfaction. Whatever your goals may be, having the right support in place is essential to achieving them.
At Kernow Vets Messaging, we’re committed to supporting your practice’s goals by offering tailored solutions that align with your unique needs. Whether it’s improving client communication, enhancing staff safety, or freeing up your team to focus on what matters most, we’re here to help you thrive in 2025.
Looking Ahead: What’s Next?
As you plan for the year ahead, think about how you can build a foundation for long-term success. By addressing the challenges you faced last year and committing to improvements, you can set your practice up for a smoother, more profitable year.
With Kernow Vets Messaging by your side, you’ll have the tools and support to handle whatever comes your way. Here’s to a successful, stress-free 2025!
Burnout in the veterinary profession is a growing concern, driven by long hours, emotional stress and heavy workloads. These pressures are taking a toll on vets and their staff, leading to exhaustion and reduced job satisfaction. While the demands of veterinary care are inevitable, there are effective strategies to mitigate burnout and enhance work–life balance, helping to preserve the well-being of those dedicated to caring for our animals.
Understanding Burnout in Veterinary Practices
Burnout is a significant issue in the veterinary profession, affecting a large portion of the workforce. Over 50% of veterinarians report moderate to high levels of burnout, making it a widespread concern. It’s not just vets who are impacted; vet nurses also face high levels of stress and moral distress. A 2021 study by the British Veterinary Association revealed that 74% of vets are very concerned about burnout in the profession, with 67% specifically worried about burnout among their direct colleagues. This underscores the urgent need to address burnout across all levels of veterinary practice.
Symptoms of Burnout:
Burnout manifests in several ways, with common symptoms including physical and emotional exhaustion, where individuals feel drained and unable to cope with the demands of their job. Vets and their staff may experience decreased job satisfaction, losing the passion that initially drew them to the profession. Feelings of cynicism or detachment from their work and patients are also prevalent, leading to a sense of hopelessness and reduced empathy. These symptoms not only affect the individual’s well-being but can also ripple through the entire practice, impacting overall morale and patient care.
Consequences of Burnout:
The consequences of burnout in veterinary practices are profound and far-reaching. On an individual level, burnout can lead to reduced productivity, higher turnover rates, and a decline in the quality of care provided to patients. Emotional exhaustion often results in strained customer relations, as burnt-out staff struggle to maintain empathy and patience with clients. Moreover, burnout increases the risk of mistakes in patient care, as attention to detail wanes. The sector already suffers from higher-than-average suicide rates, and burnout exacerbates this risk, making it a critical issue that needs addressing to protect the mental health of veterinary professionals.
Specific Challenges:
Veterinary practices face several unique challenges that contribute to burnout. Handling calls during non-working hours adds significant stress, as it interrupts personal time and prevents proper rest. Dealing with difficult clients, particularly those who are unable to pay for treatment and face tough decisions like euthanasia, adds emotional strain to an already demanding job. Public perceptions of veterinary work, often shaped by idealised TV shows like “All Creatures Great and Small”, do not reflect reality. Vets in small practices frequently see back-to-back patients with only about 15 minutes per animal, working 10-hour days under constant pressure to provide high-quality care, all of which contribute to the growing problem of burnout.
How Telephone Answering Services Can Help
A telephone answering service manages incoming calls for businesses, ensuring that no inquiry goes unanswered. Kernow Vets Messaging specializes in veterinary call support, understanding the unique demands of the profession and tailoring their services to meet the specific needs of veterinary practices.
Alleviating Pressure with Kernow Vets Messaging
Kernow Vets Messaging alleviates the pressure on vets by handling routine and after-hours calls, allowing veterinary professionals to focus on their primary duties without constant interruptions. By managing these calls, Kernow ensures that vets can maintain their focus during consultations and procedures, improving patient care and reducing stress.
What our vets say:
“Gives me the peace of mind to sleep knowing if I did sleep through the phone, you would eventually call someone else.”
After-Hours Support
Having after-hours support through Kernow Vets Messaging is crucial for reducing burnout. It ensures that vets can rest and recharge without the worry of missing critical calls. By taking over during non-working hours, Kernow allows vets to disconnect, which is essential for maintaining mental and physical health, ultimately reducing the risk of burnout.
What our vets say:
“It is a massive help for us during the night to have someone else gather the clients’ details. This gives us time to wake up before we have to speak to the client and provide advice to them. It also really helps when we are busy dealing with other emergencies that someone is taking the clients’ details.”
Call Filtering
Kernow Vets Messaging’s ability to filter calls is a significant asset for veterinary practices. By working closely with each practice to develop detailed escalation processes, Kernow ensures that non-urgent inquiries are handled appropriately, allowing vets to prioritise their workload effectively. In cases where the primary on-call vet is unavailable, Kernow’s robust systems ensure that emergency calls are still directed to the appropriate person, guaranteeing that no critical situation is overlooked and reducing the burden on veterinary staff.
Prioritising Well-Being in Veterinary Practices
Using a professional answering service like Kernow Vets Messaging can significantly reduce burnout in veterinary practices by managing the time-consuming and stressful task of call handling. This allows vets to focus on their core responsibilities and enjoy better work–life balance, ultimately enhancing patient care.
Veterinary practices should consider outsourcing their call handling to Kernow Vets Messaging as a proactive step to reduce burnout and improve the overall well-being of their staff, ensuring a healthier and more sustainable work environment.
It’s time to introduce you to the mischievous Cooper, beloved companion of Kelly, our Shift Leader! 🍞 Cooper is quite the character, known for his love of toast and his knack for mischief. Let’s dive into his world of antics and irresistible charm
Best Part of Cooper’s Day:
Cooper eagerly awaits 5 pm, patiently sitting by his bowl for an hour before dinner time. It’s the highlight of his day! 🕔🍽️
Motto of Cooper:
“Don’t worry about what my owners will say, just eat it!” Cooper lives by this motto, embracing life with gusto and enjoying every snackable moment. 🍽️😋
Hidden Talent:
Cooper’s hidden talents include his infectious smile and an iron stomach that seems impervious to anything he consumes! 🤣💪
Affectionate Nickname:
Known by too many cheeky names to mention, Cooper responds to each with a wag of his tail and a mischievous glint in his eye. 🐶😈
Dream Vacation:
Cooper dreams of an all-you-can-eat buffet where he can indulge in endless treats, followed by a thrilling bird-chasing adventure to keep things exciting! 🍗🕊️
Pet’s Job Responsibilities:
Cooper takes his job seriously – raising his owners’ blood pressure with his playful antics and hilarious escapades around the house! 🏠😅
Fun or Quirky Habits:
One of Cooper’s quirks? He marches to the beat of his own drum, rarely listening to commands but always finding a way to charm his humans into forgiveness with his smile. 😄🐾
Interesting Stories:
Cooper’s claim to fame? He’s a master at eating everything he shouldn’t, and when caught red-handed, he sits there with a smile that says, “I regret nothing!” If only he could flip the bird with his paw, he probably would! 🐾🖕
Veterinary practices are busier than ever, making it challenging to answer every call right away. That’s why we created our Overflow Service!
How Does the Kernow Vets Messaging Overflow Service Work?
When your team is unable to answer an incoming call, it redirects to our team after just a few rings. Our experienced staff, available day and night, answers the calls seamlessly, ensuring your customers never know they’ve been redirected. We gather all necessary details and email your practice, prioritising calls so you can respond to the most urgent ones first.
Customised to Your Needs
We collaborate with you to ensure our service aligns with your processes, providing a consistent customer experience. We can even book appointments directly if you prefer.
Emergency Calls
For urgent cases, our team responds promptly, ensuring no pets in need of immediate care are left waiting. We establish escalation protocols with you, ensuring the right team member is notified instantly.
Enhancing Customer Care
When customers call your practice, they’re often concerned about their pets. Long wait times can increase their stress and frustration. With our service, every call is answered promptly, providing a calming and supportive experience. This means no more frustrated customers and fewer complaints.
Why Choose Kernow Vets Messaging?
Our UK-based team specialises in veterinary calls, providing continuous training to ensure high-quality service. We help reduce wait times and improve customer satisfaction, making customers more likely to return and recommend your practice.
If your practice struggles with long wait times and customer care complaints, we can help. Contact us today to see how our overflow service can support you.
Kernow Vets Messaging – The Ultimate Call Overflow Service for Veterinary Clinics
Running a veterinary practice can be both rewarding and challenging. While providing exceptional care for animals is the primary focus, various operational obstacles can hinder the smooth functioning of a clinic. From managing after-hours calls to handling high call volumes, veterinary practices face unique challenges that require efficient solutions. In this article, we will explore these challenges and demonstrate how dedicated answering services can effectively address them, allowing veterinarians to provide exceptional care to their furry patients.
Managing After-Hours Calls
One of the primary challenges veterinary clinics face is managing after-hours calls. Pets don’t adhere to regular business hours; emergencies can happen anytime. It can be overwhelming for veterinary staff to handle these urgent calls outside regular working hours. An answering service specialising in veterinary practices can offer 24/7 availability, ensuring pet owners receive the attention and guidance they need, even during evenings, weekends, and holidays. This immediate response helps ease the stress and anxiety of pet owners while demonstrating the clinic’s commitment to exceptional care.
Handling High Call Volumes
Veterinary practices often experience high call volumes, especially during peak hours or in busy urban areas. An active phone line can result in frustrated clients, missed calls, and even potential loss of business. An answering service can efficiently handle these high call volumes by providing trained professionals to answer calls promptly and courteously. By offering a friendly and professional voice on the other end of the line, an answering service can ensure that no call goes unanswered and that clients feel valued and attended to.
Call Filtering and Urgent Care Assistance
In a veterinary clinic, some calls may require immediate attention, while others can be addressed during regular office hours. Answering services trained in veterinary care can help with call filtering by identifying urgent cases and dispatching on-call veterinarians accordingly. This ensures that critical issues receive prompt attention while reducing the burden on the clinic’s staff during non-emergency hours. Such services can give pet owners peace of mind, knowing their concerns are being taken seriously and addressed promptly.
Keeping Their Team Safe
Just as veterinary practices prioritise the health and well-being of animals, ensuring the safety of their dedicated team is equally crucial. Veterinary professionals often find themselves making calls to customers outside of regular clinic hours. These off-site visits can sometimes involve unpredictable situations. Our lone worker management service offers a comprehensive solution to ensure the safety of lone workers during these off-site interactions. By utilising our service, veterinary professionals can check in and out safely when conducting off-site duties, knowing that help is readily available if needed.
Maintaining Professional Image
Maintaining a professional image is essential for veterinary practices. However, with a busy schedule, it can be challenging for the clinic’s staff to consistently answer calls with the necessary professionalism and courtesy. An answering service can be an extension of the clinic’s team, ensuring that every call is handled professionally. They can follow specific protocols, address clients by name, and provide accurate information about services, pricing, and clinic policies. By projecting a polished and professional image, answering services help veterinary practices build trust and credibility with their clients.
Running a veterinary practice comes with its own challenges, but these obstacles can be overcome with the right solutions. Answering services tailored explicitly to veterinary practices offer invaluable support by addressing common pain points clinics face. From managing after-hours calls to handling high call volumes, these services provide a range of benefits.
In today’s competitive landscape, veterinary practices must leverage every opportunity to stand out and provide exceptional service. By partnering with a dedicated answering service, clinics can overcome common challenges, enhance client experiences, and establish themselves as reliable and trusted healthcare providers.
Remember, the well-being of animals is at the heart of every veterinary practice. By alleviating administrative burdens and providing round-the-clock support, answering services enable veterinarians to focus on what they do best – ensuring the health and happiness of our beloved furry companions.
Hey everyone! 🐐 Get ready to meet the one and only Billious Burgers, the delightful goat companion of Caroline, our Call Agent! 🍌 Billious is here to steal your hearts with his quirky habits and insatiable appetite for banana skins! 🍌🐐
Age:
9
Favorite Food:
Banana Skin
Best Part of Billious’ Day:
Billious’ day is made when he gets to munch on his favorite snack – banana skin! He’s always hungry and loves nothing more than cuddling up with his beloved banana. 🍌❤️
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Superhero Power:
If Billious had a superhero power, it would be his knack for breaking into and out of anywhere he’s secured from. From raiding banks to releasing tigers from zoos, there’s no limit to his mischievous adventures! 🦸♂️🍌
Motto of Billious:
“Eat more bananas” perfectly sums up Billious’ philosophy on life. After all, who can resist the deliciousness of a ripe banana? 🍌👅
Hidden Talent:
Billious’ hidden talent? Eating bananas, of course! He’s a pro at devouring banana skins with gusto. 🍌😋
Affectionate Nickname:
Known affectionately as “Billy B,” Billious responds to this playful moniker with all the enthusiasm of a goat on a banana binge! 🐐🍌
Dream Vacation:
Billious dreams of a grassy island dotted with banana trees, where he can feast to his heart’s content and frolic in the sunshine. 🏝️🍌☀️
Pet’s Job Responsibilities:
While Billious imagines himself as the guardian of the property, in reality, he’s more of a scaredy-cat when faced with new things. But hey, he tries his best! 🐾👀
Fun or Quirky Habits:
One of Billious’ quirks? Scaring passing vehicles by venturing into the road for juicy brambles and dandelions. It’s a thrill for him – and a heart-stopping moment for Caroline! 🚗😱
Celebrity Doppelgänger:
If Billious had a celebrity twin, he’d undoubtedly be a unicorn! While he might find unicorns a bit too “precious,” he’s known as “The Black Rock Unihorn” thanks to his distinctive curled horn. 🦄🖤
Pet Olympics Dominance:
In the Pet Olympics, Billious would dominate the Banana Skin Eating event or the mad dash across his field to reach a banana skin first! 🍌🏃♂️
Get ready for more tales and adventures from our furry friends every Monday! 🌈🐾 #MeetTheTeamMondays #BilliousAdventures #FurryFriendsRock
Veterinary conferences offer invaluable opportunities for networking, learning, and professional growth. To ensure you make the most of your time at these events and emerge unscathed, here’s a comprehensive survival guide packed with tips and tricks:
1. Plan Your Schedule:
Before diving into the conference frenzy, take a moment to review the agenda. Identify the talks, workshops, and presentations that align with your interests and professional goals. Craft a schedule that allows you to attend the sessions that matter most to you. Additionally, note down any networking events or social gatherings you’d like to join.
2. Arrive Early:
Beat the rush and arrive early. This gives you ample time to familiarise yourself with the venue, locate the session rooms, and grab a coffee before the action begins. Arriving early also allows you to avoid the stress of running late and ensures a calm start to your conference experience.
3. Prebook Meetings:
Don’t leave networking to chance. Reach out to contacts you’d like to connect with and schedule meetings in advance. Whether it’s a potential collaborator or a mentor you admire, having prebooked meetings ensures you make the most of your face-to-face interactions and maximise your networking opportunities.
4. Dress Comfortably and Confidently:
Choose attire that strikes the perfect balance between professionalism and comfort. Opt for comfortable shoes to withstand long periods of standing and walking. Feeling confident in your outfit will boost your mood and make networking interactions more enjoyable.
5. Stay Fed and Hydrated:
With packed schedules and back-to-back sessions, it’s easy to forget about basic needs like food and water. Keep yourself energised by packing nutritious snacks and staying hydrated throughout the day. A water bottle and some healthy nibbles will keep you going strong.
6. Don’t Forget the Freebies:
Embrace your inner magpie and keep an eye out for freebies! Exhibitors often offer samples, swag bags, and quirky giveaways at their booths. From useful gadgets to adorable plush toys, there’s something for everyone. Just be mindful of packing light to accommodate your newfound treasures.
7. Engage and Network:
Don’t be a wallflower—dive into the networking pool! Strike up conversations with fellow attendees during breaks or at networking events. Remember, networking is more than just swapping business cards—it’s about building genuine connections and fostering professional relationships.
8. Reflect and Follow Up:
After the conference wraps up, take some time to reflect on your experience. Review your notes, identify key takeaways, and set actionable goals for implementing what you’ve learned into your practice. Additionally, don’t forget to follow up with any new contacts you’ve made to maintain connections and explore potential collaborations.
Attending a veterinary conference can be a whirlwind experience. By following these tips and tricks, you can navigate the conference landscape with ease, maximise your learning opportunities, and emerge as a conference survival expert!
🐾 It’s time to introduce you to the one and only Buddy, the lovable and slightly quirky companion of our Ops Manager, Steve! Get ready for a peek into Buddy’s world filled with food, fun, and a whole lot of personality! 🌟
Favourite Food:
Anything (including poo, unfortunately!)
Best Part of Buddy’s Day:
Feeding time reigns supreme in Buddy’s world – it’s what he lives for! 🍗🕰️
Superhero Power:
If Buddy had a superhero power, it would be his uncanny ability to bark for absolutely no reason. While it might not save the day, it sure keeps things interesting! 🦸♂️🐾
Motto of Buddy:
“Feed me!” Buddy’s motto captures his unapologetic love for food and his determination to make sure everyone knows it! 🍽️😋
Hidden Talent:
Buddy’s hidden talent? To look scared and upset all the time, even when he’s secretly enjoying himself. Talk about mastering the art of expression! 😯😂
Affectionate Nicknames:
From Buddy to Spuddy, Numpty, and Donut, Buddy answers to many names, each reflecting his unique personality and quirks. 🐶💬
Dream Vacation:
A beach vacation would be Buddy’s dream come true! He’d spend his days chasing balls, lounging in the sun, and enjoying the occasional swim. 🏖️🎾
Pet’s Job Responsibilities:
Buddy takes his job of guarding very seriously – or at least he sounds like he does! His aggressive barks quickly turn into jumps and licks of joy upon seeing visitors. 🚪🐾
Fun or Quirky Habits:
One of Buddy’s quirks? He sometimes tries to leave his family for other families during walks, much to their amusement! 🚶♂️🏠
Celebrity Doppelgänger:
If Buddy had a celebrity twin, it would undoubtedly be Sloth from the Goonies, thanks to his charmingly unique appearance. 🎥🦧
Pet Olympics Dominance:
In the Pet Olympics, Buddy would dominate the eating event without a doubt. His victory celebration? More food, of course! 🍽️🎉
Interesting Story:
Buddy, the inherited jug, has been a part of Steve’s family for about 6 years. Despite his aggressive-sounding bark, he’s never shown aggression to anyone. He’s a food enthusiast who starts crying for breakfast as soon as Steve steps out of the shower, and he absolutely loves chasing balls, especially if water is involved! 🌊🐕
Stay tuned for more tales and adventures from our furry friends every Monday! 🌈🐾
🐾 Meet Marshall: The Cuddle Connoisseur and Master of Mischief! 🐶💕
🌟 It’s time to introduce you to the newest star of our Meet the Team Mondays Pet Series – Marshall! Owned by Janet, Marshall is a one-year-old bundle of energy and affection. Get ready to learn all about his quirks and antics! 🐾
Favorite Food:
Anything he can get hold of!!
Best Part of Marshall’s Day:
He absolutely adores cuddles at any time of the day. There’s never a wrong time for a little snuggle session with Marshall around! 🤗
Superhero Power:
Marshall’s mega sniffer is his secret weapon! With his incredible sense of smell, he could sniff out food from miles away if needed. A true hero in the making! 👃🦸♂️
Motto of Marshall:
“There is no such thing as Personal Space!!” This little ball of fluff firmly believes in spreading love and affection, no matter the proximity! 🐾💖
Hidden Talent:
Marshall’s hidden talent lies in his lightning-fast sprinting abilities and his knack for stealing hearts with his sloppy kisses! 🏃♂️💋
Affectionate Nicknames:
While he responds to many names, Marshall’s favorite greeting is simply “Hello Puppy!” It’s his way of saying, “Let the cuddle session begin!” 🐶👋
Dream Vacation:
An all-inclusive holiday with a buffet would be Marshall’s dream come true! He’d happily spend his days lounging by the food spread, ready to indulge in all the delicious treats! 🏖️🍽️
Pet’s Job Responsibilities:
Marshall takes his job of annoying the other two dogs very seriously, along with his duties of eating anything in sight and collecting “treasures” on walks. He’s a true multi-tasker! 🐕🔍
Fun or Quirky Habits:
This little rascal loves sleeping under covers, preferably in someone’s bed! He’s also an avid collector of “treasure” during walks, always on the lookout for new additions to his collection. 🛏️🚶♂️
Celebrity Doppelgänger:
Marshall identifies strongly with Marshall from Paw Patrol, and who can blame him? Both are adorable and full of energy! 🚒🐾
Pet Olympics Dominance:
In the Pet Olympics, Marshall would dominate any race involving sprinting. His victory celebration? Showering his loved ones with sloppy kisses and cuddles, of course! 🏆💕
Interesting Story:
Marshall’s journey to his forever home is one of resilience and love. Despite having multiple homes before, Marshall found his forever family with Janet and stole their hearts from day one! ❤️🏡
