Nurse-led Live Web Chat
Want to see how our new live chat service could work for your practice? You can test it out in just a few clicks.
Click the widget and start a simulated chat with our team, just as if you were a pet owner looking for advice.
You’ll get a real feel for:
How quick and easy it is for clients to use
The type of support our RVNs can offer instantly
How it could help reduce call pressure on your team
It’s the simplest way to experience the service for yourself before you decide whether to add it to your practice.
Making Life Easier with Live Chat
Live chat makes life easier for both your clients and your team.
It gives pet owners a quick, convenient way to ask questions, request appointments, or get simple advice without picking up the phone. For busy families, people at work, or someone with a worried Labrador in the back seat, it can be a real lifeline.
Live chat also works alongside your existing phone service, helping to handle routine queries and freeing up your team to focus on in-practice care where it’s needed most.
And when your doors are closed? Live chat keeps the connection open. Whether it’s offering reassurance during an emergency, capturing messages for the next working day, or sharing trusted resources out of hours, your clients stay supported and your practice stays connected.
Frequently Asked Questions (FAQ)
We offer different packages tailored to your practice size and needs. To help you get a clear picture of the value, we provide a 3-month trial — the first month is completely free and uncapped so we can accurately gauge usage and interest, then recommend the most suitable ongoing package. Pricing starts at £210 per month, which equates to at least 25 hours of experienced RVN time. The service runs from 7:30am to 10:30pm, making it a cost-effective way to support your team and clients
All that’s required is a small snippet of code added to your website – no plug-ins or add-ons needed. This can be quickly and easily implemented by your web developer, or if you have direct access to your site, our team can handle it for you free of charge
We adapt to your preferred way of working! Our team acts as an extension of yours and will happily align with your processes. By default, we aim to fully resolve a wide range of queries through Live Chat, such as price enquiries, registration questions, pet care advice, triage assessments, and client education. In emergencies, we promptly advise clients to call immediately to ensure the best care for their pets. For minor inquiries, we guide clients to relevant online resources or email your team on their behalf, allowing your reception staff to address these efficiently in batches at a convenient time.
No, we only include ‘true’ chats in your package. This means that chats that are started but do not engage with us or those who leave before our response are NOT included in your package. In addition to this, we do not charge for conversations with the same client about the same issue within 24 hours