It’s time to introduce you to the mischievous Cooper, beloved companion of Kelly, our Shift Leader! 🍞 Cooper is quite the character, known for his love of toast and his knack for mischief. Let’s dive into his world of antics and irresistible charm
Best Part of Cooper’s Day:
Cooper eagerly awaits 5 pm, patiently sitting by his bowl for an hour before dinner time. It’s the highlight of his day! 🕔🍽️
Motto of Cooper:
“Don’t worry about what my owners will say, just eat it!” Cooper lives by this motto, embracing life with gusto and enjoying every snackable moment. 🍽️😋
Hidden Talent:
Cooper’s hidden talents include his infectious smile and an iron stomach that seems impervious to anything he consumes! 🤣💪
Affectionate Nickname:
Known by too many cheeky names to mention, Cooper responds to each with a wag of his tail and a mischievous glint in his eye. 🐶😈
Dream Vacation:
Cooper dreams of an all-you-can-eat buffet where he can indulge in endless treats, followed by a thrilling bird-chasing adventure to keep things exciting! 🍗🕊️
Pet’s Job Responsibilities:
Cooper takes his job seriously – raising his owners’ blood pressure with his playful antics and hilarious escapades around the house! 🏠😅
Fun or Quirky Habits:
One of Cooper’s quirks? He marches to the beat of his own drum, rarely listening to commands but always finding a way to charm his humans into forgiveness with his smile. 😄🐾
Interesting Stories:
Cooper’s claim to fame? He’s a master at eating everything he shouldn’t, and when caught red-handed, he sits there with a smile that says, “I regret nothing!” If only he could flip the bird with his paw, he probably would! 🐾🖕
Veterinary practices are busier than ever, making it challenging to answer every call right away. That’s why we created our Overflow Service!
How Does the Kernow Vets Messaging Overflow Service Work?
When your team is unable to answer an incoming call, it redirects to our team after just a few rings. Our experienced staff, available day and night, answers the calls seamlessly, ensuring your customers never know they’ve been redirected. We gather all necessary details and email your practice, prioritising calls so you can respond to the most urgent ones first.
Customised to Your Needs
We collaborate with you to ensure our service aligns with your processes, providing a consistent customer experience. We can even book appointments directly if you prefer.
Emergency Calls
For urgent cases, our team responds promptly, ensuring no pets in need of immediate care are left waiting. We establish escalation protocols with you, ensuring the right team member is notified instantly.
Enhancing Customer Care
When customers call your practice, they’re often concerned about their pets. Long wait times can increase their stress and frustration. With our service, every call is answered promptly, providing a calming and supportive experience. This means no more frustrated customers and fewer complaints.
Why Choose Kernow Vets Messaging?
Our UK-based team specialises in veterinary calls, providing continuous training to ensure high-quality service. We help reduce wait times and improve customer satisfaction, making customers more likely to return and recommend your practice.
If your practice struggles with long wait times and customer care complaints, we can help. Contact us today to see how our overflow service can support you.
Kernow Vets Messaging – The Ultimate Call Overflow Service for Veterinary Clinics
Running a veterinary practice can be both rewarding and challenging. While providing exceptional care for animals is the primary focus, various operational obstacles can hinder the smooth functioning of a clinic. From managing after-hours calls to handling high call volumes, veterinary practices face unique challenges that require efficient solutions. In this article, we will explore these challenges and demonstrate how dedicated answering services can effectively address them, allowing veterinarians to provide exceptional care to their furry patients.
Managing After-Hours Calls
One of the primary challenges veterinary clinics face is managing after-hours calls. Pets don’t adhere to regular business hours; emergencies can happen anytime. It can be overwhelming for veterinary staff to handle these urgent calls outside regular working hours. An answering service specialising in veterinary practices can offer 24/7 availability, ensuring pet owners receive the attention and guidance they need, even during evenings, weekends, and holidays. This immediate response helps ease the stress and anxiety of pet owners while demonstrating the clinic’s commitment to exceptional care.
Handling High Call Volumes
Veterinary practices often experience high call volumes, especially during peak hours or in busy urban areas. An active phone line can result in frustrated clients, missed calls, and even potential loss of business. An answering service can efficiently handle these high call volumes by providing trained professionals to answer calls promptly and courteously. By offering a friendly and professional voice on the other end of the line, an answering service can ensure that no call goes unanswered and that clients feel valued and attended to.
Call Filtering and Urgent Care Assistance
In a veterinary clinic, some calls may require immediate attention, while others can be addressed during regular office hours. Answering services trained in veterinary care can help with call filtering by identifying urgent cases and dispatching on-call veterinarians accordingly. This ensures that critical issues receive prompt attention while reducing the burden on the clinic’s staff during non-emergency hours. Such services can give pet owners peace of mind, knowing their concerns are being taken seriously and addressed promptly.
Keeping Their Team Safe
Just as veterinary practices prioritise the health and well-being of animals, ensuring the safety of their dedicated team is equally crucial. Veterinary professionals often find themselves making calls to customers outside of regular clinic hours. These off-site visits can sometimes involve unpredictable situations. Our lone worker management service offers a comprehensive solution to ensure the safety of lone workers during these off-site interactions. By utilising our service, veterinary professionals can check in and out safely when conducting off-site duties, knowing that help is readily available if needed.
Maintaining Professional Image
Maintaining a professional image is essential for veterinary practices. However, with a busy schedule, it can be challenging for the clinic’s staff to consistently answer calls with the necessary professionalism and courtesy. An answering service can be an extension of the clinic’s team, ensuring that every call is handled professionally. They can follow specific protocols, address clients by name, and provide accurate information about services, pricing, and clinic policies. By projecting a polished and professional image, answering services help veterinary practices build trust and credibility with their clients.
Running a veterinary practice comes with its own challenges, but these obstacles can be overcome with the right solutions. Answering services tailored explicitly to veterinary practices offer invaluable support by addressing common pain points clinics face. From managing after-hours calls to handling high call volumes, these services provide a range of benefits.
In today’s competitive landscape, veterinary practices must leverage every opportunity to stand out and provide exceptional service. By partnering with a dedicated answering service, clinics can overcome common challenges, enhance client experiences, and establish themselves as reliable and trusted healthcare providers.
Remember, the well-being of animals is at the heart of every veterinary practice. By alleviating administrative burdens and providing round-the-clock support, answering services enable veterinarians to focus on what they do best – ensuring the health and happiness of our beloved furry companions.
Hey everyone! 🐐 Get ready to meet the one and only Billious Burgers, the delightful goat companion of Caroline, our Call Agent! 🍌 Billious is here to steal your hearts with his quirky habits and insatiable appetite for banana skins! 🍌🐐
Age:
9
Favorite Food:
Banana Skin
Best Part of Billious’ Day:
Billious’ day is made when he gets to munch on his favorite snack – banana skin! He’s always hungry and loves nothing more than cuddling up with his beloved banana. 🍌❤️
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Superhero Power:
If Billious had a superhero power, it would be his knack for breaking into and out of anywhere he’s secured from. From raiding banks to releasing tigers from zoos, there’s no limit to his mischievous adventures! 🦸♂️🍌
Motto of Billious:
“Eat more bananas” perfectly sums up Billious’ philosophy on life. After all, who can resist the deliciousness of a ripe banana? 🍌👅
Hidden Talent:
Billious’ hidden talent? Eating bananas, of course! He’s a pro at devouring banana skins with gusto. 🍌😋
Affectionate Nickname:
Known affectionately as “Billy B,” Billious responds to this playful moniker with all the enthusiasm of a goat on a banana binge! 🐐🍌
Dream Vacation:
Billious dreams of a grassy island dotted with banana trees, where he can feast to his heart’s content and frolic in the sunshine. 🏝️🍌☀️
Pet’s Job Responsibilities:
While Billious imagines himself as the guardian of the property, in reality, he’s more of a scaredy-cat when faced with new things. But hey, he tries his best! 🐾👀
Fun or Quirky Habits:
One of Billious’ quirks? Scaring passing vehicles by venturing into the road for juicy brambles and dandelions. It’s a thrill for him – and a heart-stopping moment for Caroline! 🚗😱
Celebrity Doppelgänger:
If Billious had a celebrity twin, he’d undoubtedly be a unicorn! While he might find unicorns a bit too “precious,” he’s known as “The Black Rock Unihorn” thanks to his distinctive curled horn. 🦄🖤
Pet Olympics Dominance:
In the Pet Olympics, Billious would dominate the Banana Skin Eating event or the mad dash across his field to reach a banana skin first! 🍌🏃♂️
Get ready for more tales and adventures from our furry friends every Monday! 🌈🐾 #MeetTheTeamMondays #BilliousAdventures #FurryFriendsRock
Veterinary conferences offer invaluable opportunities for networking, learning, and professional growth. To ensure you make the most of your time at these events and emerge unscathed, here’s a comprehensive survival guide packed with tips and tricks:
1. Plan Your Schedule:
Before diving into the conference frenzy, take a moment to review the agenda. Identify the talks, workshops, and presentations that align with your interests and professional goals. Craft a schedule that allows you to attend the sessions that matter most to you. Additionally, note down any networking events or social gatherings you’d like to join.
2. Arrive Early:
Beat the rush and arrive early. This gives you ample time to familiarise yourself with the venue, locate the session rooms, and grab a coffee before the action begins. Arriving early also allows you to avoid the stress of running late and ensures a calm start to your conference experience.
3. Prebook Meetings:
Don’t leave networking to chance. Reach out to contacts you’d like to connect with and schedule meetings in advance. Whether it’s a potential collaborator or a mentor you admire, having prebooked meetings ensures you make the most of your face-to-face interactions and maximise your networking opportunities.
4. Dress Comfortably and Confidently:
Choose attire that strikes the perfect balance between professionalism and comfort. Opt for comfortable shoes to withstand long periods of standing and walking. Feeling confident in your outfit will boost your mood and make networking interactions more enjoyable.
5. Stay Fed and Hydrated:
With packed schedules and back-to-back sessions, it’s easy to forget about basic needs like food and water. Keep yourself energised by packing nutritious snacks and staying hydrated throughout the day. A water bottle and some healthy nibbles will keep you going strong.
6. Don’t Forget the Freebies:
Embrace your inner magpie and keep an eye out for freebies! Exhibitors often offer samples, swag bags, and quirky giveaways at their booths. From useful gadgets to adorable plush toys, there’s something for everyone. Just be mindful of packing light to accommodate your newfound treasures.
7. Engage and Network:
Don’t be a wallflower—dive into the networking pool! Strike up conversations with fellow attendees during breaks or at networking events. Remember, networking is more than just swapping business cards—it’s about building genuine connections and fostering professional relationships.
8. Reflect and Follow Up:
After the conference wraps up, take some time to reflect on your experience. Review your notes, identify key takeaways, and set actionable goals for implementing what you’ve learned into your practice. Additionally, don’t forget to follow up with any new contacts you’ve made to maintain connections and explore potential collaborations.
Attending a veterinary conference can be a whirlwind experience. By following these tips and tricks, you can navigate the conference landscape with ease, maximise your learning opportunities, and emerge as a conference survival expert!
🐾 It’s time to introduce you to the one and only Buddy, the lovable and slightly quirky companion of our Ops Manager, Steve! Get ready for a peek into Buddy’s world filled with food, fun, and a whole lot of personality! 🌟
Favourite Food:
Anything (including poo, unfortunately!)
Best Part of Buddy’s Day:
Feeding time reigns supreme in Buddy’s world – it’s what he lives for! 🍗🕰️
Superhero Power:
If Buddy had a superhero power, it would be his uncanny ability to bark for absolutely no reason. While it might not save the day, it sure keeps things interesting! 🦸♂️🐾
Motto of Buddy:
“Feed me!” Buddy’s motto captures his unapologetic love for food and his determination to make sure everyone knows it! 🍽️😋
Hidden Talent:
Buddy’s hidden talent? To look scared and upset all the time, even when he’s secretly enjoying himself. Talk about mastering the art of expression! 😯😂
Affectionate Nicknames:
From Buddy to Spuddy, Numpty, and Donut, Buddy answers to many names, each reflecting his unique personality and quirks. 🐶💬
Dream Vacation:
A beach vacation would be Buddy’s dream come true! He’d spend his days chasing balls, lounging in the sun, and enjoying the occasional swim. 🏖️🎾
Pet’s Job Responsibilities:
Buddy takes his job of guarding very seriously – or at least he sounds like he does! His aggressive barks quickly turn into jumps and licks of joy upon seeing visitors. 🚪🐾
Fun or Quirky Habits:
One of Buddy’s quirks? He sometimes tries to leave his family for other families during walks, much to their amusement! 🚶♂️🏠
Celebrity Doppelgänger:
If Buddy had a celebrity twin, it would undoubtedly be Sloth from the Goonies, thanks to his charmingly unique appearance. 🎥🦧
Pet Olympics Dominance:
In the Pet Olympics, Buddy would dominate the eating event without a doubt. His victory celebration? More food, of course! 🍽️🎉
Interesting Story:
Buddy, the inherited jug, has been a part of Steve’s family for about 6 years. Despite his aggressive-sounding bark, he’s never shown aggression to anyone. He’s a food enthusiast who starts crying for breakfast as soon as Steve steps out of the shower, and he absolutely loves chasing balls, especially if water is involved! 🌊🐕
Stay tuned for more tales and adventures from our furry friends every Monday! 🌈🐾
🐾 Meet Marshall: The Cuddle Connoisseur and Master of Mischief! 🐶💕
🌟 It’s time to introduce you to the newest star of our Meet the Team Mondays Pet Series – Marshall! Owned by Janet, Marshall is a one-year-old bundle of energy and affection. Get ready to learn all about his quirks and antics! 🐾
Favorite Food:
Anything he can get hold of!!
Best Part of Marshall’s Day:
He absolutely adores cuddles at any time of the day. There’s never a wrong time for a little snuggle session with Marshall around! 🤗
Superhero Power:
Marshall’s mega sniffer is his secret weapon! With his incredible sense of smell, he could sniff out food from miles away if needed. A true hero in the making! 👃🦸♂️
Motto of Marshall:
“There is no such thing as Personal Space!!” This little ball of fluff firmly believes in spreading love and affection, no matter the proximity! 🐾💖
Hidden Talent:
Marshall’s hidden talent lies in his lightning-fast sprinting abilities and his knack for stealing hearts with his sloppy kisses! 🏃♂️💋
Affectionate Nicknames:
While he responds to many names, Marshall’s favorite greeting is simply “Hello Puppy!” It’s his way of saying, “Let the cuddle session begin!” 🐶👋
Dream Vacation:
An all-inclusive holiday with a buffet would be Marshall’s dream come true! He’d happily spend his days lounging by the food spread, ready to indulge in all the delicious treats! 🏖️🍽️
Pet’s Job Responsibilities:
Marshall takes his job of annoying the other two dogs very seriously, along with his duties of eating anything in sight and collecting “treasures” on walks. He’s a true multi-tasker! 🐕🔍
Fun or Quirky Habits:
This little rascal loves sleeping under covers, preferably in someone’s bed! He’s also an avid collector of “treasure” during walks, always on the lookout for new additions to his collection. 🛏️🚶♂️
Celebrity Doppelgänger:
Marshall identifies strongly with Marshall from Paw Patrol, and who can blame him? Both are adorable and full of energy! 🚒🐾
Pet Olympics Dominance:
In the Pet Olympics, Marshall would dominate any race involving sprinting. His victory celebration? Showering his loved ones with sloppy kisses and cuddles, of course! 🏆💕
Interesting Story:
Marshall’s journey to his forever home is one of resilience and love. Despite having multiple homes before, Marshall found his forever family with Janet and stole their hearts from day one! ❤️🏡
In the realm of veterinary practice, growth often comes hand in hand with challenges, especially when you’re watching your budget. Kernow Vets understands this delicate balance all too well.
Our mission? To not just help you grow but to thrive, even in the face of financial constraints.
Timing Is Key
Expanding your practice isn’t just about wanting it; it’s about ensuring you’re prepared for it. Before taking the leap, it’s crucial to assess whether your current offerings align with your growth aspirations. At Kernow Vets, we’re here to support you through this pivotal moment.
Smart Expansion Strategies
Growth shouldn’t mean draining your resources on endeavours that don’t yield results. That’s where our tailored services come into play. With Kernow Vets, you can expand your practice without compromising quality or burdening your budget.
Consider our out-of-hours answering service. We specialize in ensuring your practice remains accessible and responsive even during the wee hours of the night. By providing emergency assistance when your clinic is closed, we not only improve client satisfaction but also attract new customers seeking reliable veterinary care.
But that’s not all. Our overflow daytime answering service ensures that no call goes unanswered during peak hours, further enhancing client experience and practice efficiency. And for lone workers in your practice, our monitoring services offer peace of mind and safety, allowing them to focus on delivering exceptional care.
Fueling Practice Growth
At Kernow Vets, we’re not just about providing services; we’re about fueling your practice’s growth trajectory. By outsourcing critical functions such as answering services and lone worker monitoring to us, you free up valuable time and resources to focus on core aspects of your practice.
Imagine extending your practice’s reach without the burden of additional staffing costs. With our seamless answering services, you can attract new clients and retain existing ones, all while maintaining operational efficiency.
Ready to Grow?
Don’t let budget constraints hold your practice back. Reach out to Kernow Vets today to discover how our tailored answering services and lone worker monitoring can propel your practice to new heights.
Whether it’s providing out-of-hours emergency assistance or ensuring seamless daytime operations, we’re here to support your growth journey every step of the way.
🐾 Meet Peppermint and Danielle: The Dynamic Duo of Salad-Loving Shenanigans! 🥗✨
🌟 It’s time to shine the spotlight on our next furry companions in the Meet the Team Mondays Pet Series! Get ready to meet Peppermint and Danielle, the mischievous siblings who bring laughter and joy to the home of our very own Call Handler, Alice. Let’s dive into their world of lettuce-loving adventures! 🐶
Best Part of Their Day:
Meal times are the highlight for Peppermint and Danielle, especially when they hear the fridge opening! These cheeky two demand extras with gusto, adding their unique flair to every mealtime. 🍽️🥦
Superhero Power:
According to Alice’s daughter, Peppermint and Danielle have a secret train and go on adventures when everyone is asleep. Their superhero power would be to turn all boring foods into lettuce, adding a dash of excitement to every meal! 🦸♀️🥗
Motto of Peppermint and Danielle:
“Open the fridge, humans!” Their relentless pursuit of culinary delights knows no bounds.
Hidden Talent:
Peppermint and Danielle have mastered the art of eating without ever getting full up! A talent truly worthy of admiration. 🌟🍴
Dream Vacation:
A trip to the Caribbean, where they can lounge on the beach sipping cocktails with a side salad. Talk about living the dream! 🏝️🍹
Job Responsibilities:
Peppermint and Danielle are the household’s food waste heroes and environmental activists! They ensure no vegetable scraps or salad goes to waste, making them invaluable members of the household. 🌍♻️
Quirky Habits:
These sisters are noisy and cheeky, with Peppermint showcasing her cleverness while Danielle… well, let’s just say she adds her unique charm to every situation! Plus, Danielle’s excitement during mealtime often results in some hilarious falls. 😂🥗
Celebrity Doppelgängers:
Peppermint would be Carol Vorderman, while Danielle would channel the energy of Mr. Tumble. Quite the dynamic duo of celebrity resemblances! 🌟
Pet Olympics Dominance:
Danielle is built for shotput, while Peppermint is more of a sprinter. Together, they celebrate their victories with plenty of snacks and laughter! 🎉🐾
Interesting Story:
Once, Alice found them riding around in the baby seat on the back of her daughter’s bike, munching on grass with utter relaxation. Needless to say, it was quite the unexpected adventure! 🚲🌱
Hey everyone! 🐾 It’s time for the third instalment of our Meet the Team Mondays Pet Series, and this week, we’re thrilled to introduce you to the one and only Taika Wagtiti, the loyal companion of our beloved Call Handler, Chloe! Get ready for a dose of canine charm and quirks like no other. 🌟
Name:
Taika Wagtiti, AKA Taik, Taika Paws, Oi, Taika Woo – Taika answers to them all 🐶💕
Best Part of Taika’s Day:
When his people come home, or at about 5 am when he demands to be let under the covers and sleep like a human. Who doesn’t love a cozy cuddle session? 🧀💤
Superhero Power:
If Taika had a superpower, it would undoubtedly be his ability to hear every tiny noise that isn’t audible to the human ear. With his keen senses, he stands guard against imaginary dangers and keeps his humans safe! 🦸♂️
Motto of Taika:
Though silent in words, Taika lives by the motto “Peace, love, and cheese.” A simple yet profound philosophy that guides his every wag of the tail. 🐾
Hidden Talent:
Taika’s hidden talent? Letting his humans know about every tiny noise that isn’t audible to the human ear. A true guardian of the household, indeed! 🔊
Dream Vacation:
Travel may be scary for Taika, but his dream vacation involves a whole week starfishing in bed, interspersed with quick breaks to bounce off the walls and over furniture. Talk about the ultimate relaxation! 🛌🌴
Job Responsibilities:
From standing guard against imaginary dangers to ensuring perfect timing for dinner, Taika takes his job as a guardian and timekeeper very seriously. Plus, he’s a pro at tripping up people on the stairs! 🕰️🐕
Quirky Habits:
Despite having multiple beds available, Taika’s quirky habit involves digging up any soft furnishings like duvets or blankets to make his own little sleeping nest. A true connoisseur of comfort! 🛏️😴
Pet Olympics Dominance:
Taika would dominate the Bumble balling event, and you bet he’d celebrate with his favorite treat – cheese! 🧀🎉
Interesting Story:
Taika is a rescued Podenco from Spain, has overcome various health challenges, including meningitis, to become the loving and resilient companion he is today. He may be scared of the world, but with his people at home, he’s truly thriving! ❤️
Stay tuned for more heartwarming tales and adorable antics from our furry friends every Monday! 🌈🐾
